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Customer Success Manager (m/f/x)
Aktualität: 11.06.2021


11.06.2021, via 3C - Career Consulting Company GmbH
Customer Success Manager (m/f/x)
As an Enterprise CSM, you'll partner closely with our clients Sales professionals to deploy their software to new and existing customers. Growing relationships in a portfolio of strategic customers accounts and weaving a web to develop new relationships while supporting existing teams to ultimately drive adoption and retention of our clients software across their organisation Work with customers to understand their unique goals and business processes as well as provide expert knowledge of our clients software Execute on all phases of the customer journey, including deployment design and execution, change management consulting, business performance reviews, roadmap advisory, and renewal touchpoint Partner with Sales to build strategic account plans, create executive relationships, drive customer satisfaction and identify expansion opportunities Identify growth opportunities within your Customers organisation that lead to increasing their Return on Investment (ROI) working with our clients software Drive success through Scaled services to maximise impact across large account deployment Liaise with Support and Finance to help quarterback resolutions for customer issues and optimization opportunitie Serve as the voice of your customers and the EMEA market by surfacing key trends and insights back to our Product, Research, and business teams Analyse customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; Proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption
3-5 years demonstrated success in an Account Management or Customer Success role Experience managing a book of high-value customer relationships in pre and post-sales or deployment to drive adoption Skilled at identifying and forging relationships with decision makers and influential stakeholders Solid communicator. You're able to communicate confidently & concisely, via email, over the phone, or in person, with all audiences (from cross-functional team to executive stakeholder) Self-motivated, Curious and proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever-changing environment. Driven, process-oriented person. You're able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer. Fluency in written and spoken English and German