Responsible for the QIMS application for all QA laboratories in 3 different locations Responsible for QIMS configuration, permissions, maintenance setup and continuous improvement to ensure an efficient and reliable operation according to current and future business processes Collaboration with QIMS power users and JTI Global IT teams to gather business requirements concerning new / revised business processes in QIMS, validation of functional requirements, configuration, user acceptance testing and final implementation in QIMS production environment Implementation of new business processes in QIMS, either by using full toolset for administration or by addressing formal change request to JTI Global IT teams and contributing actively to all phases until successful implementation Collaboration with all QIMS power users and JTI Global IT teams to ensure detailed and relevant documentation of requirements, follow-up on software application development stages, acceptance testing and implementation of all future business processes Implementation of online data collection for QA laboratory instruments, either by configuration in collaboration with local IT or by addressing routine change requests to JTI Global IT teams Creation of new analysis reports with the ART (Advanced Reporting Tool) QIMS module, by simple design (template-based) or by advanced design (T-SQL-based) upon request of the QIMS power users and the QA management 1st level support for the QIMS user community and supervision of data correction in QIMS