Informationen zur Anzeige:
(Senior) Digital Transformation Manager (m/f/d)
Frankfurt
Aktualität: 09.12.2023
Anzeigeninhalt:
09.12.2023, Schaeffler Automotive Aftermarket GmbH & Co. KG
Frankfurt
(Senior) Digital Transformation Manager (m/f/d)
Management of Digital Transformation projects from first concept creation to go-live
Analysis of customer journeys and internal processes; identification of pain points to derive options for customer experience improvement with focus on customer-service related activities
Structured documentation of improvement actions
Definition of aligned business concepts to improve customer experience
Development of effective and efficient global business processes based on customer needs
Calculation of benefit cases and business plans incl. scenario analysis
Derivation of prioritized business requirements in close cooperation with product owners of our customer facing applications
Definition of a global roadmap for customer experience improvements
Alignment with regions on global requirements and roadmap
Successfully completed international studies in e.g. economics, business administration, business IT or comparable education
Several years of international professional experience, preferably in a consultancy, technology company or similar job
Several years of experience in concept and business case development as well as implementation of digitalization projects
Experience in defining business processes, either in post-sales support, customer service or SCM
Relevant experience in change management / change driven Projects, knowledge of the Automotive Aftermarket is beneficial
Very good knowledge in MS Office, especially Excel and PowerPoint
Basic understanding of corporate IT and systems like Salesforce, SAP Commerce Cloud or S/4HANA with related processes, technologies, and system integrations
Strong leadership skills like entrepreneurship, strategic as well as analytical thinking, willingness to change, goal orientation and customer orientation
Strong communication skills combined with the ability to handle conflicts and high Team orientation
High ability for abstraction and conceptual thinking as well as enthusiasm for customer orientation and digitalization
Fluent in English spoken and written in addition with resilience, German is beneficial
Berufsfeld
Bundesland
Standorte
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